Delivery & Returns

Where does Skimono ship to?

We ship worldwide! If there are any questions regarding this, please email us at info@skimono.com

Can I get free shipping?

Yes, we offer FREE UK delivery for orders over £30. We also offer FREE international delivery for orders over £140.

How much does shipping cost?

For orders below £30, we charge £3.95 for UK delivery with Royal Mail, and offer a DPD next working day delivery option too.

For Europe orders below £140, we charge a flat rate of £7.50. For orders below £140 going to other international markets, there's a £25 shipping flat rate.

How long will my order take to arrive?

Orders are dispatched during weekdays pre-2pm, so if you ordered within this time frame, your order will be dispatched on the same day. We use a Royal Mail First Class Service, so your order should arrive the next day but is not guaranteed. For international orders, we advise up to 10 working days for orders to arrive.

What payment methods can be used on the website?

We accept Visa, Mastercard, American Express and PayPal. You can also use Google Pay, Apple Pay and Amazon Pay at the checkout.

What is your returns policy?

We are sure you will love your Skimono masks, but in case you decide to return it, we will be happy to give you a full refund if you send them back to us within 28 days. Make sure your masks haven’t been used or opened, and consider sending them back on a tracked service. We can’t refund shipping costs unfortunately.

My Order

My order hasn’t arrived

Oh no! We’ll get this sorted for you - please email info@skimono.com with your order number in the subject line so that we can help you as quickly as possible.

How do I cancel an order?

Please contact us as soon as you need to cancel an order by emailing info@skimono.com . If your order has already left our warehouse, then unfortunately we are unable to stop it from reaching you.

My promo code isn’t working

Make sure you are entering your promotion code in the box at the checkout stage, if you are on mobile, you may need to use the drop down to reveal the box. If you are getting an error message, please contact us at info@skimono.com and we’ll happily help you.

Do you have any promo codes? 

Yes, we do! Sign up to our email newsletter and enjoy 15% OFF your first order. Subscribing to our emails is the best way to stay up-to-date with our latest offers, news and launches too.

The Masks

What is bio-cellulose? 

Bio-cellulose is made from a mesh of super fine natural fibres – 1000 times thinner than human hair, it’s eco-friendly and biodegradable which is, in addition to the superior skincare benefits, why we use it as the best alternative to other face masks. This widely popular, innovative mask technology from Asia transports nutrients within the serums deeper into the skin, improving the complexion and resulting in skin that is visibly fresher, smoother and delicate.

Are Skimono masks biodegradable?

Our bio-cellulose face masks are biodegradable and so can once used can be disposed of in your natural waste. 

Are Skimono masks natural?

Our bio-cellulose face masks are natural and organic.

Are Skimono masks vegan-friendly?

Our After Sun+ Masks and Total Conditioning+ Foot Masks are suitable for vegans, the other Skimono masks have collagen or honey extract.

When should I use a Skimono face mask?

Skimono masks are recommended as a weekly boost treatment or an ‘as and when’ solution when needed. Our customers love using Skimono masks before big events: birthdays, parties, weddings etc. Our masks are especially beneficial when the skin is exposed to stress factors such as dry air, pollution, sun damage and dehydration. You can even use them to prepare for such situations or as a targeted response, like before, during or after air travel.

How often should I use a Skimono face mask?

We recommend 1-2 times a week to maximise skincare benefits.

Can I fly with my Skimono masks in carry on luggage?

Skimono masks have travelled safely through airport security around the world with no issues! The quantity of liquid inside a sachet is well within security tolerance levels.

What is the shelf life of Skimono masks?

The shelf lives of our masks vary from 2 to 3 years.

With which cosmetic regulations do Skimono masks comply?

Skimono masks meet EU cosmetic regulations and the products can be sold throughout the European Union.

Do I wash the serum off after using my mask?

No, for the best results, we recommend massaging the excess serum onto the skin.

Can the serum left in the foil sachet be used?

Absolutely, don’t let it go to waste. We recommend massaging into your neck and décolletage.

Can I reuse my mask?

We don’t recommend you reuse your hand or foot mask, but we’ve had feedback from our customers that our bio-cellulose face masks don’t dry out so you can consider using the remaining serum in the mask on other areas of your body that need a hydration boost.

What do I do if I’ve had an allergic reaction?

We’ve made every effort in our formulations to avoid allergens and known problem ingredients, and to date we have had only satisfied customers. However, if one of our masks has given you an allergic reaction, please discontinue use of the mask and wash off any excess serum. If the irritation continues then consult a medical professional.

Our Ethics

Where do are the masks made?

Our face masks are made in Taiwan and our hand & foot masks are made in South Korea. We work closely with our manufacturers to ensure that the highest standards are met for safety guidelines in the process of making the masks.

Are your products cruelty free?

Yes! We are proud to say that Skimono masks are cruelty free.

Our Brand

Where are you stocked?

Please email info@skimono.com for information on stockists.

Can I become a stockist?

We will consider all applications to become a stockist for Skimono. Please email info@skimono.com

Do you have an affiliate programme?

We are looking to partner with content creators, bloggers and beauty/ wellness writers who are interested in our innovative products and understand the ritualistic pleasure and skincare benefits they deliver. Please email info@skimono.com for more information on this.